STUDENT PORTAL FAQ
How do you handle payments?
We will invoice your monthly tuition through our payments system. You will receive an emailed invoice each month that can be paid electronically by clicking on the link in the invoice.
We also have a Student Portal where you can link your bank account or put a credit card on file. From there, you can turn on automatic payments.
All lesson fees are due in advance of your first lesson. Should you continue with your lessons, all fees are due on the 10th of the month. There are NO REFUNDS on unused or cancelled lessons.
Is there a registration fee?
New students are charged a one-time $25 registration fee.
What is the student portal?
Our student portal is where you can check your lesson or class times, notes, pay invoices, manage your billing settings, and more. We will also send you reminders for lessons and classes via email and SMS. You have the option to turn this feature off.
Where do I get my username and password?
When you sign up for lessons or classes, we send you an email with a link to create your password and sign in. If you did not receive this email or need a new one, please contact us.
How do I add my payment information?
Once you have logged into the student portal, click your name in the upper right hand corner to view account options. Click "profile settings" from the dropdown menu. Click "manage payment methods" to add your payment information. Then click the "add new" button.
If you wish to link your bank account, choose "add new bank account" to link your bank account. You will need your routing and account number. The account must be verified before it can be used to pay invoices. Two small deposits will be placed in your account. This typically takes 3-5 business days. When you have received the deposits, log back into the student portal and click your bank account under "payment methods". You will then be able to enter the amount of the two deposits to verify your account.
If you wish to use a credit card, click "add new card". Credit card users will be charged a 3% convenience fee.
You will also have the option to enroll in autopay. We highly recommend selecting this option to avoid missed invoice deadlines. You can turn off autopay at any time by editing your payment method in the student portal and clicking "disable autopay".
How do I manually pay an invoice?
If you have chosen to opt out of automatic billing and instead wish to manually pay invoices, you may do so from the invoice email sent to you, or from our student portal. Navigate to "account and invoices" from the main menu, click "make payment" in the toolbar, and you will be able to pay your account balance from there.