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How do you handle tuition and scheduling for private lessons?

Monthly tuition for private lessons is based on the year as a whole. Some months you may have more lessons than others. It all evens out in the end. Tuition is calculated based on your designated teacher & instrument. It will be a set amount each month. Make up lessons will be provided upon request to the best of our ability. We try to stick with the student's existing teacher. If that's not possible, you will be given several open time spots to choose from. Make up lessons should be the exception, not the rule. We ask families to choose a day & time spot that they can consistently attend. As seasons & schedules change, adjustments are possible. We simply ask you to communicate with us in advance as much as possible so we may appropriately adjust.

What is your cancellation policy for private lessons?

Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson or a credit on your tuition. Please send a text or leave a message with your teacher directly. No-shows or failure to notify the school/teacher within 24 hours is considered a forfeited lesson. If you know of dates ahead of time where you/your child cannot make a lesson, please notify the school when booking/paying for your lessons. If a student becomes sick on the day of the lesson and 24 hours notice is not possible, a make up lesson will be granted for one of our open time slots but not guaranteed with the students’ normal day, time or teacher. There are NO refunds on unused or cancelled lessons. Should you decide to stop taking lessons altogether, please give notice to your teacher and our Office Manager, Barb Larson.

What is your cancellation policy for group lessons and classes?

You are responsible for payment for your student's classes whether or not your student attends a class until the time you notify the staff that you wish to cancel. If you have paid monthly tuition and miss a class, there are no refunds. 

Can I join a group lesson or class after it has already started?

Yes. All of our group lessons and classes are open enrollment.

If I start lessons or join a class mid-month, will you pro-rate monthly tuition?

Yes. We will always pro-rate monthly tuition if you begin in the middle of a month.

Do you offer make up lessons?

We will do our best to accommodate a make up lesson upon request as long as it does not become a regular occurrence. A student will be limited to no more than one make up lesson per month. Again, it is our highest preference to stay with your designated day & time. Typically, a make-up lesson takes place at an alternate time and day within the week. In some cases, the make-up lesson can be added onto the original lesson time, enabling the student to have a longer lesson. A make-up lesson should be booked in advance with your teacher directly. If you cannot come up with an agreed upon time, please contact the school administration. Due to full schedules, a make up lesson is not always possible.

What is the procedure for arrival and pickup?

Please arrive to your lesson at least 5 minutes before your scheduled time. Please pick up your student on time. Our instructors are scheduled for back-to-back lessons and are unable to supervise students in the lobby prior to and after lessons. If you are late to pick up your student, please know that your student will be waiting in the lobby unattended until you are able to pick them up. We do not have a receptionist present.

Instruct your student to wait inside the building. During peak hours, the parking lot is crowded. Please drive slowly and carefully. Do not take a chance on your student running to and from your car.

What should I prepare for before my first lesson?

There is no specific dress code. However, we ask that you dress appropriately. If your instructor has asked you to purchase a book or bring any materials with you, please remember to do so. We are not responsible for any personal items that are left or lost. Please put your name on any items you frequently bring in for lessons.

How do I cancel lessons or drop a class?

You may notify the school or your instructor. Please try to notify us at least 10 days before a new monthly billing period. Unused lesson credits will be forfeited.

Invoices, Payments, and Student Portal

How do you handle payments?

We will invoice your monthly tuition through our payments system. You will receive an emailed invoice each month that can be paid electronically by clicking on the link in the invoice.

We also have a Student Portal where you can link your bank account or put a credit card on file. From there, you can turn on automatic payments. 

All lesson fees are due in advance of your first lesson. Should you continue with your lessons, all fees are due on the 10th of the month. There are NO REFUNDS on unused or cancelled lessons.

Is there a registration fee?

New students are charged a one-time $15 registration fee. 

What is the student portal?

Our student portal is where you can check your lesson or class times, notes, pay invoices, manage your billing settings, and more. We will also send you reminders for lessons and classes via email and SMS. You have the option to turn this feature off.

Where do I get my username and password?

When you sign up for lessons or classes, we send you an email with a link to create your password and sign in. If you did not receive this email or need a new one, please contact us.

How do I add my payment information?

Once you have logged into the student portal, click your name in the upper right hand corner to view account options. Click "profile settings" from the dropdown menu. Click "manage payment methods" to add your payment information. Then click the "add new" button.


If you wish to link your bank account, choose "add new bank account" to link your bank account. You will need your routing and account number. The account must be verified before it can be used to pay invoices. Two small deposits will be placed in your account. This typically takes 3-5 business days. When you have received the deposits, log back into the student portal and click your bank account under "payment methods". You will then be able to enter the amount of the two deposits to verify your account.


If you wish to use a credit card, click "add new card". Credit card users will be charged a 3% convenience fee.

You will also have the option to enroll in autopay. We highly recommend selecting this option to avoid missed invoice deadlines. You can turn off autopay at any time by editing your payment method in the student portal and clicking "disable autopay".

How do I manually pay an invoice?

If you have chosen to opt out of automatic billing and instead wish to manually pay invoices, you may do so from the invoice email sent to you, or from our student portal. Navigate to "account and invoices" from the main menu, click "make payment" in the toolbar, and you will be able to pay your account balance from there.

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