FREQUENTLY ASKED QUESTIONS

How do you handle tuition and scheduling for private lessons?

  1. Monthly tuition for private lessons is based on the year as a whole. Some months you may have more lessons than others. It all evens out in the end.

  2. Tuition is calculated based on your designated teacher & instrument. It will be a set amount each month.

  3. Make up lessons will be provided upon request to the best of our ability. We try to stick with the student's existing teacher. If that's not possible, you will be given several open time spots to choose from. Make up lessons should be the exception, not the rule.

  4. We ask families to choose a day & time spot that they can consistently attend. As seasons & schedules change, adjustments are possible. We simply ask you to communicate with us in advance as much as possible so we may appropriately adjust.

What is your cancellation policy?

  1. Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson or a credit on your tuition. Please send a text or leave a message with your teacher directly.

  2. No-shows or failure to notify the school/teacher within 24 hours is considered a forfeited lesson.

  3. If you know of dates ahead of time where you/your child cannot make a lesson, please notify the school when booking/paying for your lessons.

  4. If a student becomes sick on the day of the lesson and 24 hours notice is not possible, a make up lesson will be granted for one of our open time slots but not guaranteed with the students’ normal day, time or teacher.

  5. There are NO refunds on unused or cancelled lessons.

  6. Should you decide to stop taking lessons altogether, please give notice to your teacher and our Office Manager, Barb Larson.

Do you offer make up lessons?

  1. We will do our best to accommodate a make up lesson upon request as long as it does not become a regular occurrence.

  2. A student will be limited to no more than one make up lesson per month. Again, it is our highest preference to stay with your designated day & time.

  3. Typically, a make-up lesson takes place at an alternate time and day within the week. In some cases, the make-up lesson can be added onto the original lesson time, enabling the student to have a longer lesson.

  4. A make-up lesson should be booked in advance with your teacher directly. If you cannot come up with an agreed upon time, please contact the school administration.

  5. Due to full schedules, a make up lesson is not always possible.

How do you handle payments?

  1. Payments can be made via Visa, Mastercard, Debit, Cash, Check, or ePayment system through Bill.com

  2. All lesson fees are due in advance of your first lesson. Should you continue with your lessons, all fees are due on the 10th of the month.

  3. There are NO REFUNDS on unused or cancelled lessons.